Initial Comments:
Based on the findings of an onsite home care agency state re-licensure survey conducted on February 16, 2024, Care Cliq Home Care Services, LLC., was found to be in compliance with the requirements of 28 Pa. Code, Health Facilities, Part IV, Chapter 51, Subpart A.
Plan of Correction:
Initial Comments:
Based on the findings of an onsite home care agency state re-licensure survey conducted on February 16, 2024, Care Cliq Home Care Services, LLC., was found not to be in compliance with the requirements of 28 Pa. Code, Health Facilities, Part IV, Chapter 611, Subpart H. Home Care Agencies and Home Care Registries.
Plan of Correction:
611.57(c) LICENSURE
Information to be Provided
Name - Component - 00
(c) Prior to the commencement of services, the home care agency or home care registry shall provide to the consumer, the consumer's legal representative or responsible family member an information packet containing the following information in a form that is easily read and understood: (1) A listing of the available home care services that will be provided to the consumer by the direct care worker and the identity of the direct care worker who will provide the services. (2) The hours when those services will be provided. (3) Fees and total costs for those services on an hourly or weekly basis. (4) Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry. (5) The Department's complaint Hot Line (1-800-254-5164) and the telephone number of the Ombudsman Program located with the local Area Agency on Aging (AAA). (6) The hiring and competency requirements applicable to direct care workers employed by the home care agency or referred by the home care registry. (7) A disclosure, in a format to be published by the Department in the Pennsylvania Bulletin by February 10, 2010, addressing the employee or independent contractor status of the direct care worker providing services to the consumer, and the resultant respective tax and insurance obligations and other responsibilities of the consumer and the home care agency or home care registry.
Observations:
Based on a review of consumer files (CF) and an interview with the administrator, the agency failed to provide documentation to consumer providing: Who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry for five (5) of five (5) CF's, (CF # 1, 2, 3, 4 and 5).
Findings include:
A review of CF's was conducted on February 16, 2024 at approximately 10:45 am.
CF #1, Start of Care: 10/2/2022, did not contain any documentation stating who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry.
CF #2, Start of Care: 11/10/2023, did not contain any documentation stating who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry.
CF #3, Start of Care: 5/8/2022, did not contain any documentation stating who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry.
CF #4, Start of Care: 1/1/2023, did not contain any documentation stating who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry.
CF #5, Start of Care: 6/1/2022, did not contain any documentation stating who to contact at the Department for information about licensure requirements for a home care agency or home care registry and for compliance information about a particular home care agency or home care registry.
An interview with the administrator on February 16, 2024 at approximately 11:25 am confirmed the above findings.
Plan of Correction:CARE CLIQ HOME CARE SERVICES WILL MONITOR TO ENSURE THAT ALL PATIENT/CAREGIVER DOCUMENTS/MATERIALS ARE PRINTED TO SHOW CORRECT INFORMATION FOR REVIEW OF LICENSURE THROUGH STATE AND LOCAL OFFICES. WE WILL MAINTAIN PRINTED MATERIALS IN OUR OFFICE AS WELL AS ON OUR WEBSITE. TO ENSURE THAT ALL MATERIAL CARRY THIS INFORMATION WE WILL MONTHLY REVIEW MATERIALS AND KEEP DETAILED RECORDS. PLEASE SEE UPDATE BELOW.
To our Valued Patients,
The purpose of your Welcome Packet and Handbook is to inform you of your Rights and Responsibilities as a patient, along with other valuable information.
Care Cliq Home Care Services (CCHCS) understand that coming into your home is a privilege and that we must earn your confidence. That is why all our caregivers are thoroughly screened and undergo a complete review of reference, credentials, and experience.
In providing care to our patients, we recognized that patients and families have inalienable rights to self-determination. They have the right to participate in planning for their care, to make decisions about
their healthcare, and maintain their independence as long as feasible and we will be available to assist you in this journey every step of the way.
Because CCHCS is owned and operated by Registered Nurse(s) we understand the importance of communication and are available 24/7 – 365 days.
CCHCS is a licensed Home Care Agency with the Pennsylvania Department of Health as well as Professional licensed Registered Nurse(s). CCHCS adheres to setting high standards of care to ensure quality services for our patients and their families, as well as our employees. Contact information regarding requirements and compliance can be found at:
Division of Home Health Licensure 717-783-1379 PA Dept. Of Health 132 Kline Plaza, Suite A Harrisburg, PA 17104
Questions/Complaints- Dept. of Home Health Hotline 1-800-254-5167 Or
The Local Field Office - Norristown Field Office Telephone: 610-270-1707
Fax: 610-270-1152
If you are a participant of a government- funding Waiver program with the Office of Long-Term Living, you can also contact 1-800-757-5042 with questions and/or complaints.
Thank you for choosing Care Cliq Home Care Services. Sincerely,
Santashe McGough, RN, Co-Owner
Shanta McGough, Health Administrator Co-Owner
Initial Comments:
Based on the findings of an onsite home care agency state re-licensure survey conducted on February 16, 2024, Care Cliq Home Care Services, LLC., was found to be in compliance with the requirements of 35 P.S. 448.809 (b).
Plan of Correction:
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